If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange AS LONG AS IT REMAINS IN THE ORIGINAL PACKAGING. Once a product package is opened, or once our labelling is cut off of a tire, no credit can be given. If we receive the product in good condition in its original packaging then a credit will be issued and will be redeemable on your next purchase. The original shipping and handling charges are not refundable. Please send your return package in a prepaid, insured, traceable method to the address below. Mize Mobile LLC c/o "Product Returns" 225 St. James Drive in Glen Burnie, MD 21061 And be sure to include your name, address, and contact number to discuss the credit.